Professional Services
Expert implementation and support services delivered by automotive technology veterans
Our Service Offerings
StellarEdge365 provides comprehensive professional services to ensure your platform implementation delivers maximum value. Our team brings 100+ years of combined automotive technology experience to guide you through every step of your digital transformation journey.
Implementation Sprint
Our rapid implementation methodology gets you up and running with StellarEdge365 in weeks, not months. Our Implementation Sprint includes:
- Initial business process assessment and mapping
- Agile implementation with 2-week sprints
- Phased rollout approach to minimize disruption
- Customized configuration to match your workflows
- Integration with OEM and third-party systems
- User acceptance testing and validation
- Go-live support and stabilization
We focus on delivering value quickly while ensuring a smooth transition to your new platform.
Data Migration Lab
Our specialized Data Migration Lab ensures a clean, accurate transition of your critical business data to StellarEdge365. Our data migration services include:
- Comprehensive data audit and mapping
- Data cleansing and enrichment
- Custom migration scripts and tools
- Multiple test migrations before go-live
- Validation and reconciliation processes
- Historical data archiving solutions
- Post-migration data quality assurance
Our team has extensive experience migrating from all major DMS platforms, ensuring your valuable business data is preserved and enhanced.
Managed Support
Our Managed Support service provides ongoing assistance and optimization for your StellarEdge365 platform. Our support offerings include:
- Dedicated support team with automotive expertise
- Regular system health checks and optimization
- User training and knowledge transfer
- Continuous improvement recommendations
- Platform updates and enhancements
- Performance monitoring and tuning
- 24/7 critical issue response
Our support team works as an extension of your dealership, ensuring you get the maximum value from your StellarEdge365 investment.
OEM Compliance Advisory
Our OEM Compliance Advisory service helps you navigate the complex requirements of manufacturer systems and standards. Our compliance services include:
- OEM certification and compliance guidance
- Integration with manufacturer systems
- Financial statement compliance
- Parts and warranty process alignment
- Audit preparation and support
- Regulatory compliance consulting
- Ongoing updates for changing requirements
With deep experience in Mercedes-Benz and other OEM environments, our team ensures your dealership meets all manufacturer requirements while maximizing operational efficiency.
Founder-Led Implementation
As an early-adopter partner, you'll work directly with our founder team who bring decades of automotive technology implementation experience.
David Campbell
Global Integrations & Special Projects
30+ years implementing automotive technology solutions across North America, Europe, and the Middle East. Expert in complex data migrations and OEM integrations.
Adrian Le Coyte
Chief Executive Officer
20+ years leading DMS and CRM implementations for major dealer groups. Combines deep dealership operations knowledge with modern Agile implementation methodologies.
Finbarr Grant
Chief Technology Officer
25+ years building and implementing enterprise technology solutions. Expert in Dynamics 365 customization, integration, and Contact Center implementation.
Contact Center Integration Services
Our specialized Contact Center integration services help you unify customer communications across all channels.
Omnichannel Integration
We integrate voice, email, chat, SMS, and social media channels into a unified customer engagement platform connected to your D365 environment. This provides:
- Consistent customer experience across all channels
- Complete customer interaction history
- Intelligent routing based on customer context
- Automated workflow triggers from any channel
Agent Empowerment
We configure your Contact Center solution to provide agents with all the information they need to deliver exceptional service:
- Complete customer profile and vehicle information
- Service history and appointment details
- Sales opportunity tracking
- AI-powered next-best-action recommendations
Ready to get started?
Book a Vision Workshop with our founder team to discuss your specific needs and how we can support your dealership's success.
Book a Vision Workshop